Refund and Replacement Policy for Crypto-Tool Orders
Understand what's refundable, replaceable, and why crypto payments differ from cards. Clear rules for Telegram Premium, X Premium, DeBank, Dune, Nansen, Etherscan Pro, Alchemy API.
When you buy a crypto-tool subscription with USDT, the transaction is final. There are no chargebacks, no payment reversals. This article explains exactly what we can replace, what we cannot, and why crypto refunds work differently from credit card refunds.
How Crypto Payments Change the Refund Model
Credit card purchases come with chargeback rights. If a merchant fails to deliver, you can dispute the charge with your bank. Crypto payments are irreversible. Once a USDT transaction is confirmed on-chain (typically after 1-2 block confirmations on TRC-20 or ERC-20), the funds cannot be pulled back. This means our marketplace operates on a replacement-based model, not a refund-based one. We replace defective orders with equivalent or better items, but we cannot issue cash refunds to your wallet. The only exception is if we fail to deliver a replacement within our stated SLA.
What Counts as Defective on Arrival
A product is considered defective if it fails to work as described within 24 hours of delivery. For each product type, we define specific defects:
- **Telegram Premium / X Premium**: Account is banned or locked within 24 hours of activation. Wrong region (e.g., you requested US but received India). Missing claimed features (e.g., no blue checkmark on X Premium).
- **DeBank / Dune / Nansen / Etherscan Pro**: Login credentials do not work. Account shows a different plan tier than purchased. Account is suspended within 24 hours due to the seller's actions (not your usage).
- **Alchemy API**: API key is invalid or rate-limited below the purchased tier. Account flagged for abuse by Alchemy within 24 hours.
- **Other digital goods**: For SMS-verify: number already used for the target service. For streaming: simultaneous viewer cap hit immediately. For VPN: provider banning shared keys. For AI subscription: rate limits lower than advertised. For VPS: provider terminates due to TOS violations from seller's setup.
What Is NOT Covered
We do not replace or refund for:
- **User-caused issues**: You changed the password, shared credentials, or violated the service's terms of service yourself.
- **Policy enforcement after delivery**: The service provider bans the account after 24 hours due to their own policy changes or your activity. For example, X Premium accounts can be suspended weeks later for spam; that is not our responsibility.
- **Region change after purchase**: If you buy a US-region Telegram Premium and then move to a country where Telegram blocks certain features, that is not a defect.
- **Natural account aging**: Some services (like DeBank) may require periodic re-authentication. We cannot replace accounts that expire after the guaranteed period.
- **Third-party downtime**: If Alchemy API has a global outage, we cannot replace the key. We will extend the subscription duration if the outage exceeds 24 hours.
Replacement SLA and Process
If your order qualifies as defective, we will issue a replacement of the same tier or better within 24-48 hours. To request a replacement, contact our Telegram support handle @jasonma127 with:
- Order number (found in your purchase confirmation)
- Transaction hash (the USDT transfer ID on-chain)
- Screenshot of the issue (e.g., error message, ban notice)
We will verify the claim within 12 hours. If the replacement cannot be fulfilled within 48 hours, we will offer a store credit equal to the order value, usable on any product. Cash refunds are only issued if we fail to deliver a replacement within 72 hours and store credit is not acceptable to you.
Edge Cases by Product Niche
Each product type has unique failure modes. Here is how we handle them:
| Product | Common Defect | Replacement Action |
|---|---|---|
| Telegram Premium | Account banned within 24h | Replace with new account, same region |
| X Premium | No blue checkmark after 24h | Replace with account that has active checkmark |
| DeBank | Login fails | Provide new credentials or reset link |
| Dune | Wrong plan tier | Upgrade to correct tier at no cost |
| Nansen | Account suspended | Replace with fresh account, same plan |
| Etherscan Pro | API key invalid | Issue new API key |
| Alchemy API | Rate limit below tier | Upgrade to correct tier or replace key |
| SMS-verify | Number already used | Provide a different number |
| Streaming | Viewer cap hit | Replace with account that has higher cap or refund credit |
| VPN | Key banned by provider | Replace with new key from different server |
| AI subscription | Rate limit too low | Replace with account that has higher limits |
| VPS | Provider terminates for TOS | Replace with VPS from different provider |
Why We Cannot Offer Cash Refunds
Crypto payments are final. When you send USDT on TRC-20 (cost ~$0.50-1.00 per transfer) or ERC-20 ($2-10 depending on gas), the transaction is immutable. We cannot initiate a chargeback. If we refunded every claim, we would be exposed to fraud where buyers receive the product and then claim a refund. Our replacement model ensures you get working goods while protecting us from abuse. The only cash refund scenario is if we fail to deliver a replacement within 72 hours — and even then, we prefer store credit to avoid high network fees on small refunds.
How to Avoid Issues
- Verify the product description matches your needs before purchase. Check region requirements, account age, and feature lists.
- Use the product immediately after delivery. Most defects appear within the first hour.
- Do not change passwords or share credentials until you confirm the account works.
- Keep your transaction hash and order number accessible.
Updated 2026-05-25.
Frequently asked questions
Can I get a cash refund if the product doesn't work?
No, we do not offer cash refunds for defective products. We replace the item with a working one of the same tier or better within 24-48 hours. Cash refunds are only possible if we fail to deliver a replacement within 72 hours.
What should I do if my Telegram Premium account is banned?
Contact @jasonma127 on Telegram with your order number, transaction hash, and a screenshot of the ban notice. We will replace the account within 24 hours if the ban occurred within the first 24 hours of delivery.
How long does a replacement take?
Most replacements are fulfilled within 24 hours. In rare cases, it may take up to 48 hours. If we cannot replace within 48 hours, we offer store credit.
What if I accidentally changed the password and got locked out?
That is not covered. User-caused issues like password changes or sharing credentials are not eligible for replacement. Always test the account before making changes.
Do you refund if the service provider changes their policy after I buy?
No. If the provider bans or changes features after 24 hours due to policy updates, that is outside our control. We only cover defects present at delivery or within the first 24 hours.
Can I get a replacement for a wrong region?
Yes, if you ordered a specific region (e.g., US Telegram Premium) and received a different one, contact support within 24 hours. We will replace with the correct region.
What information do I need to provide for a replacement request?
You need your order number, the USDT transaction hash, and a screenshot or clear description of the issue. Send these to @jasonma127 on Telegram.
Is there a time limit for reporting defects?
Yes, you must report the issue within 24 hours of delivery. After that, we assume the product was working and any problems are user-caused or due to policy changes.